Stop bugzilla bot from marking issues as "RESOLVED ARCHIVED".
gregory.szorc at gmail.com
Fri Mar 1 13:43:56 EST 2019
On Fri, Mar 1, 2019 at 3:15 AM Josef 'Jeff' Sipek <jeffpc at josefsipek.net>
> On Thu, Feb 28, 2019 at 21:33:31 -0500, Augie Fackler wrote:
> > On Wed, Feb 27, 2019 at 03:31:11AM +0530, Faheem Mitha wrote:
> > > practice was a good idea, anyway?
> > Without the bot, the bug backlog grows without bound. Nobody actually
> > checks to see if old bugs are fixed, and eventually the bugtracker
> > becomes a disaster and not useful.
> I have to say that at the beginning of this thread, I 100% agreed with
> Faheem but you managed to change my mind.
> I think that it'd be a *huge* improvement if the message the bot used to
> archive the bugs included "kinder" words. That is, explain to whoever
> the bug why the bug was closed and that reopening it is ok. The current
> message certainly evokes a "why did I even bother?" feeling which only
> discourages reporting of new issues - and some of those issues are probably
> serious bugs and not just minor nits.
I feel that there are 2 themes to this thread. Both are valid.
1. The behavior/messaging of automatic bug closing could be a lot... kinder.
2. Our bug triage process isn't robust.
At a minimum, we should change the comment when issues are marked RESOLVED
ARCHIVED to be more user friendly. If we have the ability to further tailor
the message to first-time bug filers, all the better.
Can we get the bot's source code published and the contribution process
documented so people can scratch this itch? I /think/ I have access to the
infra repositories. If someone tells me where the source is, I could
potentially do some lifting here.
As for adopting a better bug triage process, we're in the same lacking boat
as many other software projects :/ This requires ongoing commitment, which
is difficult for an OSS project without full-time staffing. Perhaps we
should be talking about ways to hold ourselves accountable. For example, we
could make it part of the release process that we don't release unless
we've triaged all bugs filed during that release window.
Bug triage is a complex topic though. We might want to split that into a
separate thread if we want to have that conversation...
-------------- next part --------------
An HTML attachment was scrubbed...
More information about the Mercurial-devel